q988 Terms & Conditions

These Terms & Conditions ("Terms", "Agreement") are entered into between you ("Member", "User", "You") and q988 ("the Company", "We", "Us", "Our"), the operator of the online gaming and sports betting platform accessible at q988.bet ("the Platform"). By registering an account, accessing any page of the Platform, or placing any bet or wager, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety.

These Terms apply to all products and services offered by q988, including but not limited to: casino games, live dealer tables, slot machines, sports betting markets including PSL cricket betting, fishing games, virtual racing, promotional offers, and all payment transactions conducted through the Platform.

These Terms are supplemented by our Privacy Policy, Responsible Gaming Policy, Bonus Terms, and any game-specific rules published on the Platform. In the event of any conflict between these Terms and a specific policy document, these Terms shall take precedence unless explicitly stated otherwise in the specific policy.

To register and maintain an active account on q988, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. q988 enforces a strict minimum age policy and conducts mandatory KYC (Know Your Customer) identity verification on all new accounts and periodically on existing accounts.
• You are accessing the Platform for your own personal, non-commercial use only. Use of the Platform on behalf of third parties is strictly prohibited.
• You are not a resident of a jurisdiction where online gambling is explicitly prohibited by applicable law and where accessing the Platform would constitute an offence on your part.
• You are not an employee, director, officer, agent, contractor, or family member of an employee of q988 or any of its affiliated companies, game providers, or payment processors.
• You are not currently subject to a self-exclusion order placed with q988 or any other gambling platform.
• You have not previously had a q988 account closed for Terms violation, fraudulent activity, or any other regulatory reason.
• You have full legal capacity to enter into a binding agreement under the laws applicable to you.

To access the full range of q988 services, you must complete the registration process by providing accurate, complete, and current personal information as requested in the registration form. You agree to keep all account information up to date and to notify q988 promptly of any changes to your personal details.

q988 operates a strict one-account-per-person policy. Each individual may register and maintain only one active account at any time. Operating, attempting to operate, or assisting another person to operate duplicate accounts is a material breach of these Terms and will result in immediate closure of all associated accounts and forfeiture of all balances therein.

During the verification process, q988 may request the following documentation:

• Government-issued photo identification (National Identity Card, Passport, or driving licence)
• Proof of residential address issued within the last three months (utility bill, bank statement, or similar)
• Proof of payment method ownership (screenshot or statement from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or card issuer)
• Source of funds documentation where deposits exceed applicable thresholds

q988 reserves the right to suspend account access, withhold withdrawals, and restrict betting activity pending completion of verification. Failure to provide satisfactory documentation within 30 days of request may result in permanent account closure.

You are solely and fully responsible for maintaining the security and confidentiality of your q988 login credentials, including your username, password, and any two-factor authentication codes. You must not share your account credentials with any other person under any circumstances.

q988 will never contact you by email, SMS, live chat, or any other channel to request your password. Any communication purporting to be from q988 that requests your password should be treated as fraudulent and reported to our support team immediately.

All activity conducted through your account, whether or not authorised by you, is your responsibility. q988 will not be liable for any losses incurred as a result of your failure to maintain the security of your login credentials. If you suspect unauthorised access to your account, contact q988 support immediately to initiate an account freeze.

q988 accepts deposits via the following payment methods, all processed in Pakistani Rupees (PKR): JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, Visa, and Mastercard. All deposits must be made from a payment instrument registered in your own legal name. q988 does not accept deposits from payment methods belonging to third parties.

Minimum and maximum deposit limits apply per transaction and per day. Current limits are displayed within the Cashier section of your q988 account and may be updated from time to time. q988 reserves the right to request source of funds documentation for deposits that exceed applicable thresholds as part of its anti-money laundering compliance obligations.

• Deposits are credited to your q988 account in real time in the majority of cases. Processing times may vary depending on your chosen payment method and the policies of your financial service provider.
• q988 does not charge fees on standard deposits; however, your bank or mobile wallet provider may apply their own transaction charges.
• Deposits made in error may be reversed upon request if the funds have not yet been wagered. Once wagered, deposits cannot be reversed.
• q988 operates anti-money laundering monitoring on all deposit activity. Unusual deposit patterns may trigger an account review and temporary suspension of withdrawal facilities.

Members may request withdrawals of available real-money balances at any time subject to the following conditions: your account must be fully verified; the withdrawal amount must exceed the applicable minimum withdrawal threshold; and there must be no outstanding compliance review on your account.

Withdrawals are processed to the same payment method used for the corresponding deposit wherever possible. This is a standard anti-money laundering control and cannot be overridden at member request. Where the original deposit method is no longer available, q988 will process payment via an alternative verified method following completion of additional verification.

• JazzCash and EasyPaisa withdrawals are typically processed within 2 hours of approval during standard business hours.
• Bank transfer withdrawals (HBL, UBL, Meezan Bank) are typically processed within 1–3 business days depending on interbank processing times.
• Visa and Mastercard withdrawals are subject to the card issuer's processing timelines, typically 3–5 business days.
• q988 reserves the right to carry out enhanced due diligence checks prior to processing large withdrawals, which may extend processing times.
• Winnings obtained through fraudulent activity, exploitation of software errors, or collusion will not be paid out and the relevant account will be closed.

q988 offers a range of promotional bonuses to new and existing members, including welcome deposit bonuses, free spins, reload bonuses, cashback offers, and PSL seasonal promotions. All bonuses are subject to the specific terms published alongside each offer at the time it is claimed.

General bonus conditions applicable to all q988 promotions unless explicitly stated otherwise:

• Bonuses may only be claimed by eligible members who meet the specific qualification criteria stated for each offer.
• Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier is stated on each promotion page.
• Bonus funds and real money funds may be maintained in separate balances. Real money funds are typically used first in gameplay unless specified otherwise.
• q988 reserves the right to cancel any bonus and related winnings if there is reasonable evidence of bonus abuse, including but not limited to: low-risk wagering strategies designed to meet requirements without genuine play, use of multiple accounts, or collusion.
• Bonuses that have expired without meeting wagering requirements will be automatically removed from your account without compensation.
• A maximum withdrawal limit may apply to winnings generated from specific bonus offers. Where applicable, this limit is stated on the promotion page.

All casino games available on the q988 Platform — including slots, live dealer tables, fishing games (including Treasure Boat Fishing), and instant win games — are governed by their individual game rules, which are accessible within each game interface. By participating in any game, you confirm that you have reviewed and accept the applicable game rules.

q988 operates its casino games using certified Random Number Generation (RNG) technology and live dealer services provided by internationally licensed game studios. The theoretical return-to-player (RTP) percentage for each game is published in the game information panel. Past results have no bearing on future outcomes and q988 makes no representations about expected winnings.

• In the event of a disconnection during an active game round, q988 systems will complete the round according to game logic. The result of the completed round is final and binding.
• If a game is found to contain a software malfunction or error that has affected the outcome of a round, q988 reserves the right to void the affected bets and return stakes to members' accounts.
• q988 is not responsible for telecommunications failures, internet connectivity issues, or device malfunctions on the member's side that affect gameplay.
• Minimum and maximum bet limits apply to all games and are displayed within each game interface.

q988 offers sports betting markets on cricket (including PSL, international Tests, ODIs, and T20s), football, virtual racing, and other sporting events. All sports bets are subject to the specific rules applicable to each sport and market type, which are published within the sportsbook section of the Platform.

General sports betting conditions applicable across all markets:

• All bets are accepted at the odds displayed at the time of placement. q988 reserves the right to suspend or restrict markets at any time, including during live in-play events.
• Bets placed after an event has commenced may be voided at q988's discretion where it is determined that the member had access to information not reflected in the available odds.
• q988 reserves the right to limit stakes, restrict markets, or decline bets from members at its absolute discretion, including where there is evidence of arbitrage betting, matched betting, or systematic exploitation of pricing errors.
• In the event of an event being abandoned, postponed, or subject to exceptional circumstances, settlement rules specific to the relevant sport will apply as published in the sportsbook rules section.
• Winnings on settled bets are credited to your q988 account balance immediately upon settlement. Settlement timelines depend on the event type and result confirmation sources used by q988.
• q988 uses official data sources for result confirmation. In the event of conflicting data, q988's determination of the correct result is final.

The following activities are strictly prohibited on the q988 Platform and constitute a material breach of these Terms. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant law enforcement authorities where appropriate.

• Registering more than one account, using false identity information, or impersonating any other person.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform, gain an unfair advantage, or manipulate game outcomes.
• Engaging in collusion with other members to exploit game mechanics, betting markets, or promotional structures.
• Exploiting software bugs, pricing errors, or platform vulnerabilities for financial gain. Any winnings obtained in this manner are void and will not be paid out.
• Using the Platform for money laundering, terrorist financing, or any other illegal financial activity.
• Accessing the Platform from a jurisdiction where doing so is illegal under applicable local law.
• Harassing, threatening, or abusing q988 staff, support agents, or other members through any communication channel.
• Attempting to gain unauthorised access to other members' accounts, Platform systems, or internal q988 infrastructure.

q988 is firmly committed to promoting responsible gambling practices across its entire member base. We recognise that for a minority of individuals, gambling can become harmful, and we have invested significantly in tools and processes to identify, support, and protect vulnerable members.

Every q988 member has access to the following responsible gaming tools at no cost, accessible immediately from their account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately; increases are subject to a 72-hour cooling-off period.
• Session Time Limits: Set maximum session durations after which you are automatically logged out of the Platform.
• Reality Checks: Receive periodic pop-up notifications showing your session duration and net gaming activity.
• Self-Exclusion: Temporarily or permanently exclude yourself from the q988 Platform. Temporary exclusions run for a minimum of 6 weeks. Permanent exclusions cannot be reversed.
• Account Closure: Close your account at any time by contacting q988 support. Pending balance withdrawals will be processed following standard verification procedures.

For detailed guidance on responsible gaming, self-assessment tools, and links to independent support resources, please visit our dedicated Responsible Gaming page.

All content on the q988 Platform — including but not limited to the q988 name, logo, brand identity, website design, software, graphics, text, game interfaces, and data compilations — is the exclusive intellectual property of q988 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not permit you to: copy, reproduce, modify, distribute, publicly display, commercially exploit, reverse-engineer, or create derivative works from any Platform content without prior written consent from q988.

Any unauthorised use of q988 intellectual property may result in account termination and civil or criminal legal action as applicable.

To the fullest extent permitted by applicable law, q988 and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including loss of winnings, loss of data, or business interruption.

q988's total aggregate liability to any member in connection with any claim arising from use of the Platform shall not exceed the total amount deposited by that member in the 12-month period immediately preceding the claim.

q988 makes reasonable efforts to ensure Platform availability but does not warrant uninterrupted access. Scheduled maintenance, security incidents, or third-party infrastructure failures may result in temporary Platform unavailability for which q988 accepts no liability.

q988 reserves the right to amend, update, or replace these Terms at any time. Material changes to these Terms will be communicated to members via email notification to the address registered on their q988 account and/or via a prominent notice displayed on the Platform for a period of not less than 14 days prior to the changes taking effect.

Your continued use of the q988 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to amended Terms, you must stop using the Platform and may close your account by contacting q988 support.

The most current version of these Terms is always available at q988.bet/terms-conditions. The effective date displayed at the top of this document indicates the version currently in force.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to q988's operating jurisdiction under its international gaming licence.

In the event of a dispute between you and q988, you agree to first contact our support team to attempt to resolve the matter informally. The majority of disputes can be resolved through our standard customer support process within a reasonable timeframe.

Where informal resolution is not possible, disputes shall be referred to binding arbitration under the rules of the applicable arbitration body in q988's licensing jurisdiction. Both parties agree to accept the outcome of arbitration as final and binding.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the q988 Platform, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the q988 Platform. Average response time is under 3 minutes.
• Support Email: [email protected] — displayed as plain text; not a clickable link. Please include your registered username in all email correspondence.
• Response Time: Email enquiries are responded to within 24 hours during standard processing periods. Complex compliance or account queries may take up to 5 business days.