q988 Frequently Asked
Questions

q988 requires a valid government-issued identity document — your Pakistani CNIC is the most straightforward option. You may also submit a passport. In some cases, a recent utility bill or bank statement is requested as proof of address. KYC is mandatory before any withdrawal can be processed. Most verifications are completed within 24 hours of document submission.

Accounts can be temporarily blocked for several reasons: multiple failed login attempts (triggering a security lock), incomplete KYC verification, a self-requested cooling-off period, or a compliance review. If your account is suspended unexpectedly, contact q988 live support via in-app chat. Most login issues are resolved within a few hours once identity is confirmed.

No. q988 strictly permits one account per person. Duplicate accounts are detected automatically and are subject to immediate closure and forfeiture of any balances. If you have lost access to your original account, contact support to recover it rather than creating a new one. Operating multiple accounts also violates q988's Terms and Conditions.

You can request permanent account closure through the Account Settings page under Safe Play, or by contacting q988 live support directly. Any remaining real-money balance will be withdrawn to your registered payment method before the account is closed. Bonus balances are forfeited. If your closure request is related to a gambling concern, our team will also walk you through self-exclusion options.

The minimum deposit at q988 is Rs 500 for most payment methods including JazzCash and EasyPaisa. For bank transfers via HBL, UBL, or Meezan Bank, a slightly higher minimum may apply depending on the transfer type. There is no maximum deposit cap for verified accounts, though large transactions may trigger an additional compliance review as required under international gaming licensing standards.

EasyPaisa withdrawals at q988 are typically processed within 1 to 4 hours for verified accounts with no pending compliance flags. Once q988's internal processing is complete, EasyPaisa credits the amount to your mobile wallet almost instantly. Withdrawals requested during peak hours may take slightly longer. Your KYC verification must be fully approved before any withdrawal is released.

q988 does not charge any platform-side fees on standard deposits or withdrawals. However, your bank or mobile wallet provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) may apply their own transaction charges as per their standard fee schedules. Always check with your payment provider. For Visa and Mastercard transactions, international card processing fees may occasionally apply.

No. q988's anti-money-laundering policy requires that withdrawals are processed back to the same payment method used for the original deposit. If you deposited via JazzCash, your withdrawal must return to that JazzCash account. If you wish to change your registered withdrawal method, contact support — this requires additional identity verification and is reviewed on a case-by-case basis.

q988 offers a full cricket sportsbook covering international Test matches, ODIs, T20Is, and the Pakistan Super League (PSL). You can place pre-match bets on match winners, top batsman, total runs, and dozens of other markets. Live in-play betting is also available during PSL and international matches, letting you bet as the action unfolds. Minimum bet amounts start from Rs 100.

RTP (Return to Player) varies by individual slot title. Most slots available on q988 carry RTPs between 94% and 97%, with some premium titles offering up to 98% RTP. The RTP percentage for each game is visible in the game's information or paytable section. Higher RTP means a higher theoretical return to players over a large number of spins — it does not guarantee results in any single session.

Yes. q988 is fully optimised for mobile play on both Android and iOS devices. The mobile website loads smoothly on any modern smartphone browser — no separate app download is required, though a dedicated app is available. All games including slots, live dealer tables, cricket betting, and the Treasure Boat Fishing game are fully playable on mobile with touch-friendly controls and fast loading times.

Yes. All games on q988 use certified Random Number Generator (RNG) technology, which ensures every spin, card deal, and dice roll is completely random and independent of previous outcomes. q988 operates under international gaming licensing standards, which mandate regular third-party audits of game fairness. Live dealer games use physical cards and real roulette wheels streamed in real time, adding an additional layer of transparency.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount before it can be converted to withdrawable cash. For example, a Rs 1,000 bonus with a 30x wagering requirement means you must place Rs 30,000 in total bets using that bonus before withdrawing. Different games contribute different percentages toward the wagering — slots typically count 100%, while table games may count less.

Yes. q988 runs a tiered loyalty programme that rewards active players with points for every real-money wager placed. Points accumulate and unlock higher tiers, each offering improved benefits such as faster withdrawals, higher deposit limits, dedicated account managers, exclusive bonus offers, and invitations to special PSL season promotions. The loyalty programme is open to all verified members automatically — no separate sign-up needed.

No — bonus winnings must clear the applicable wagering requirement before they become withdrawable real cash. Until the wagering requirement is fully met, the bonus balance is held in a separate "bonus wallet" within your q988 account. Once cleared, winnings are transferred to your real-money wallet automatically. There is typically a maximum withdrawal cap applied to bonus-sourced winnings — check the specific bonus Terms and Conditions for the exact figure.

q988 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. You can activate self-exclusion instantly from the Safe Play section in your Account Settings, or by sending a single message to our 24/7 live support team. Once active, your account is locked, all marketing stops, and re-registration is blocked for the duration. Permanent self-exclusion cannot be reversed under any circumstances.

q988 operates under international gaming licensing standards designed to protect players and ensure fair, transparent operations. The platform applies internationally recognised responsible gaming frameworks including mandatory age verification, player fund protection, and independent game auditing. Players from Pakistan are welcome to enjoy q988's offerings under these international standards. Always review your local regulations regarding online gaming.

If you feel gambling is negatively affecting your finances, relationships, or mental health, act immediately. Use q988's self-exclusion tool via Account Settings or live chat to block your account right away. Set deposit and session time limits as a first step if you are not ready for full exclusion. Our 24/7 support team is trained in responsible gaming conversations and will help without judgment. You can also visit our Responsible Gaming page for further resources.

q988 customer support is available 24 hours a day, 7 days a week via in-app and website live chat, with an average response time of under 3 minutes. You can also reach the support team by email at [email protected]. Live chat is the fastest channel for urgent issues such as account access problems, withdrawal queries, or responsible gaming requests. Support is available in English with an understanding of the Pakistani context.